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Help + Hotlines


Do you need help or know people who need special help?
On this page we have put together some advice centers and contact options.


Berlin Crisis Service for Charlottenburg-Wilmersdorf

Telephone 030 390 63 20 (daily 16.00-24.00),

At night from midnight to 8 a.m. and on weekends and public holidays from 8 a.m. to 4 p.m. (home visits in urgent cases, doctor on call), Große Hamburger Straße 5, 10115 Berlin-Mitte, in the medical center Hedwig, staircase 1, ground floor left. Telephone 030 390 63 10

On weekdays from 8.00 a.m. to 4.00 p.m. only telephone information and referral, telephone 030 390 63 10

Hotline for psychological emergencies

Telephone counseling: 0800 - 111 0 111
"Worries can be shared" is the motto of the nationwide telephone counseling service. You can call 0800 111 0 111 or 0800 111 0 222 around the clock free of charge for anonymous advice. More information at

Telephone help for senior citizens

Silver network: 0800 4 70 80 90
For people over 65, it is important to maintain social contacts and have someone to talk to. To prevent the feeling of loneliness increasing in old age, "Silbernetz" offers an open ear to anyone aged 60 and over every day from 8 a.m. to 10 p.m. on the free number 0800 4 70 80 90. Nationwide, free of charge and anonymous. More information at

Telefon-Engel: 089 189 100 26
Volunteers, the "Telefon-Engel", are available on the free telephone number 089 189 100 26 to talk to senior citizens to combat loneliness. The hotline is manned seven days a week from 08.00 to 22.00. More information at

Hotline for children and young people

Number against grief: 116 111
Whether it's a dispute with parents and siblings or a feeling of loneliness, children and young people can find advice, help, comfort and support by calling the free "Number against grief" 116 111. Calls are answered anonymously and free of charge from Monday to Saturday from 2 p.m. to 8 p.m.
More information on the children's and young people's hotline at

Wildwasser: 030 28 24 427
The counselling services offered by Wildwasser e. V. are aimed at girls and adult women who were exposed to sexualized violence as girls or adolescents. The association includes girls' advice centers in Wedding and Mitte, a girls' emergency service and various self-help services, Tel.: (030) 28 24 427. More information at

Telephone help for parents

Parents' hotline: 0800 111 0 550
Mothers, fathers and other parents can contact the free "parents' hotline" with questions and problems. They can call 0800 111 0 550 for qualified advice, anonymously and free of charge from Monday to Friday from 9:00 to 11:00 and on Tuesdays and Thursdays from 17:00 to 19:00.
More information at


Hotline for care cases and caregiving relatives

Care hotline: 030 20179131
The "care hotline" is available Monday to Thursday between 9:00 and 18:00. Telephone consultations are anonymous and confidential. The aim is to offer relatives concrete help for their individual situation. The experts are also happy to provide information about other advice and support services in your area.
More information:

Care support centers in Berlin: 0800 59 500 59
The care support centers provide advice on all questions relating to care in Berlin. On request, they also provide practical support, arrange and coordinate the necessary support services, clarify funding and help with applications. The hotline 0800 59 500 59 is available from Monday to Friday from 9.00 am to 6.00 pm. On-site consultations are also possible at the district care support centers.
More information at


Help hotline for women in emergency situations

Violence against women: 08000 116 016 
The "Violence against women" helpline is a nationwide advice service for women who have experienced or are still experiencing violence. Victims of all nationalities can call the free number 08000 116 016 for advice around the clock, 365 days a year. Relatives, friends and professionals can also find support here anonymously and free of charge.
More information about the helpline at

LARA crisis and advice center: 030 216 88 88
Personal and telephone counseling and crisis intervention for women who have been raped or sexually harassed, e-mail counseling, short-term therapy, groups, legal advice, support during reporting and legal proceedings. The services are free of charge and anonymous if desired. The telephone hotline 030 216 88 88 is available Monday-Friday from 9 am to 6 pm. More information at

Help for men in emergency situations

Violence against men: 0800 123 99 00
The "Violence against men" helpline is a nationwide service for men who have experienced or are still experiencing violence. Those affected can call 0800 123 99 00 for anonymous advice. Relatives and friends can also find support here.
More Information at

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